Job Information
Insight Global REMOTE Microsoft Dynamics Developer in Allen Park, Michigan
Job Description
Insight Global is looking for a Microsoft Dynamics Developer to support a Contact Center team working on an on-going customer engagement web-based application. The purpose of this application is to be solution providers for customer relationships and to create improvements for the end users as they send in requests and start their assistance process with the agents. This team focuses specifically within different channels of communication from agents to customers including chats, SMS, emails and phone calls. The role will be 50% new development within dynamics, 50% triaging issues and end to end regression testing. They are seeking out a strong developer who will be able to work in an agile environment and can work independently within the technology stack present.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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Skills and Requirements
5+ years of experience developing code within Microsoft Dynamics 365
Focus areas on Customer Service Workspace (CSW) and/or Customer Engagement (CE)
5+ years of experience with C# and Javascript
Hands-on experience on Power Apps, Power Platform, Canvas Apps - Experience with MS Omnichannel for Customer Service including chat, SMS, email, etc.
Experience or exposure to Twilio
Experience with Microsoft Azure cloud
Strong experience Service-Level Agreements (SLA's) and creating a case system
Experience with Test Driven Development (TDD) null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.