Job Information
Insight Global Fiber Coordinator in Atlanta, Georgia
Job Description
* Managing the movement of recyclable materials generated through the converting production process originating at one or more facilities,
* Focused on high volume, single product transactions with 90% shipments via trucks and 10% or less via rail and export.
* Schedules pickups weekly as per allocations provided by sales team.
* This position serves as the first point of contact for suppliers and customers to satisfy their needs and expectations in a manner that builds strong business rapport and customer trust and confidence and liaisons between the sales team, suppliers, customers, logistics and accounting, providing overall customer service and support to all capabilities.
* Execute orders from suppliers and customers and inquiries and/or concerns regarding shipments of recyclable materials.
* Manage weekly allocations for recyclable commodities, schedule and monitor movement with logistics and customers to ensure timely pickups and deliveries.
* Work with supply team to ensure proper mill inventories are maintained.
* Adapt to changing market conditions which can result in changes to load schedules.
* Manage quality and safety exceptions with sense of urgency upon notification to minimize cost.
* Ensure accurate and timely payments to suppliers and invoices to customers, maintain documentation in CieTrade system.
* Respond to inquiries timely, review discrepancies and research data, as necessary.
* Maintain account profile data of supplier and customer contact information, scheduling requirements, commodities and any other pertinent account information in Book of Business notes and update as changes occur.
* Responsible for meeting weekly metrics set by management to ensure all loads are being maintained and managed accordingly.
* Effectively and clearly communicate with all stakeholders to provide the highest level of customer service.
* Develop and nurture positive and collaborative relationships with all internal and external capabilities such as Logistics, Accounting and Sales.
* Liaison between Sales Team, Supplier and Customer, communicating and facilitating resolution on all pertinent issues.
* Build and maintain relationships with assigned accounts and proactively monitor activity to continuously ensure that all counterparty information is current in system and submit changes to the Master Data team for updates.
* Assist with Onboarding of new accounts by collaborating with Sales Team and Master Data Team as necessary to set up new supply points in system and add to weekly allocation file, as necessary.
* Aid suppliers, customer and carriers with payment and invoice inquiries and discrepancies by working with and through accounts payable and accounts receivable departments as necessary
* Work in conjunction with other departments and locations to resolve disputes in a timely fashion
* Assist with training of new hires
* Participate in in-house continuing education to further knowledge and skills
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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Skills and Requirements
* Professional experience within customer service, as the main point of contact for a book of clients
* Proficient within Excel- can manipulate and organize data in spreadsheets, can filter and sort data, and use short cuts when necessary null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.