Job Information
Insight Global Level 1 Service Desk Technician in Baton Rouge, Louisiana
Job Description
Insight Global is looking for Level 1 Service Desk Technicians to join their team. Candidates must be local to Baton Rouge and willing to work onsite. The first 8 weeks will be dedicated to training. Upon completion of training, candidates have the ability to earn work from home days, up to 2x per week. The shift times are Mon-Friday 8am-4:30pm. Candidates may be asked to work earlier hours (6-3pm) and there may be some overtime hours involved.
Scope of Work:
These individuals will work for the Incident and Operations Management Section
Responsible for enterprise level Service Desk support and may be the first contact for answering any calls to the 24x7 Service Desk or will be the first level of escalation to resolve an incident. These staff will perform basic and advanced phone and remote support, troubleshooting to resolve issues, and escalation to On-call resources as needed. Weekend and night work shifts will be required as needed.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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Skills and Requirements
2+ years of experience in technical support
Good customer service skills, ability to communicate effectively to help customers fix their issues.
Writing and editing skills to aid in ticket escalation, writing and updating manuals. null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.