Job Information
Insight Global Call Center Representative in Boston, Massachusetts
Job Description
Insight Global is hiring an Overnight Call Center Representative to join an established team of Operators onsite in Boston, MA. Schedule is Tuesday to Saturday 11pm - 7:30AM.
This person will support inbound calls for multiple hospitals and private practices within the state of Massachusetts. Inbound calls for various department transfers including billing, radiology, specific physician offices, scheduling, etc. Must be able to handle roughly 100-200 inbound calls per day and must use the directory to connect individuals to the appropriate department.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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Skills and Requirements
5+ years of previous inbound call center experience for healthcare organizations
Experience transferring calls to internal departments
Good phone presence
Ability to type 35 WPM
Minimum of a HS Diploma or GED
Must be able to pick up new software's/technologies null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.