Job Information
Insight Global Associate Business Support Analyst in Bothell, Washington
Job Description
The Business Support Analyst plays an integral role on this team by coordinating support activities to meet the needs of customers, including but not limited to; coordinating research and resolution of customer billing issues; responding to and resolving customer questions; reference contracts and apply contract interpretations into billing practices; process annual pole rental billing documents. Review annual rent payments and ensure application to proper sites and contract accounts; validate wireless sites annual payment received; work towards decreasing aged receivables, issue pole topping fees. Assist with implementation of process improvement for processes such as, but not limited to: annual pole rent review, annual pole rent payment applications, task usage processes, billing tool improvements.
* Prepares non-consumption billing documents for construction related activities.
* Creates project work orders as needed.
* Apply contract interpretations into billing practices.
* Issue annual pole rental billing documents for pole attachments.
* Review annual rent payments received and ensure application to proper sites and contract accounts.
* Issue pole topping fees, ensure accuracy of poles topped match between systems.
* Coordinating research and resolution of customer billing issues.
* Responds, tracks, and resolves customer questions, requests or service issues.
* Prepares various reports on topics related to sales metrics, revenue, quality customer service, etc.
* Assist with process improvement for processes such as, but not limited to: annual pole rental review, annual pole rent payment application, task usage process improvement, billing tool improvements.
* Inputs data and evaluates the output from departmental modeling tools, benchmarking comparisons and performance reporting. Initiates, leads and performs analysis; provides/presents recommendations.
* Provides ad-hoc data analysis, which may include research and review of issues, and follow-on response.
* Coordinates and supports data requests from internal or external sources (such as compliance, audits, government filings, etc.)
* Other projects and duties as assigned.
* Assists with departmental initiatives, new analysis development and process improvement, on an as-needed basis.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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Skills and Requirements
* Bachelor's degree in business, economics, finance, or related
* 1-5 years' experience in quantitative/qualitative analysis
* Highly proficient in Excel
* Process documentation and improvement experience
* Strong attention to detail, problem solving, and analytical skills * Experience with SAP
* Familiarity with CSEE Systems (CSY, CLX, CMS)
* Knowledge of Crystal Reports and Adobe Acrobat Pro
* Knowledge of programming language (Visual Basic, SQL, VB.NET, HTML) null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.