Job Information
Insight Global TSSCI CI POLY Enterprise Monitoring Analyst in Colorado Springs, Colorado
Job Description
* Maintains system awareness, collaborating with the Integrated Service Center (ISC) Enterprise COMM NOC, external agencies/customers, and field units
* Provides Situational Awareness support to the Customer, to include updating reports, passing down documentation and master station logs, monitoring chat rooms, and communicating ongoing impacts to service operations
* Leverages Enterprise Management tools and analytics to correlate service impacts, service availability, service capability, Service Level Agreements (SLA) conformance, and other service-related trends
* Proactively monitors dashboards providing awareness of high priority alerts impacting Mission/Business/Enterprise critical services
* Supports the Government with Situational Awareness local system events and correlates impacts to Enterprise Operations Squadron managed and monitored systems
* Provides operational coordination for network Event and Incident Management functions
* Prepares daily network availability briefings, charts, and reports for the Customer to provide to Government leadership
* Supports the Government by performing daily ad hoc tasking from the Customer
* Generates Situational Awareness notification via various messaging systems for distribution to customers
* Provides technical assistance, when requested, by the Customer in support of defined duties
* Provides, data collection, and other support to the After Action Report process
* Integrates ITIL 4 best practices into existing documentation, provides process improvement recommendations, and assists in maintaining governance documentation
* Demonstrates an understanding of LAN/WAN network services, and Carrier Ethernet
* Responsible for collection of incident information through customer conversation, and self-service support tools.
* Conducts initial assessment, triage, research, and resolution for basic incidents and requests regarding the use of application software products and/or infrastructure components.
* Engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility by routing incidents, as necessary, to product line, application, or system support specialists.
* Executes against established Service Level Agreements (SLA).
* Alerts management to recurring problems and patterns of problems
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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Skills and Requirements
* An Active TS/SCI Clearance with Polygraph
- Shift: Panama (2 on, 2 off, 3 on, 2 off, 2 on, 3 off) Shift work - 12 hour shifts 1600-0400 or 0400-1600
* At least 5 years' experience maintaining IT infrastructure and services in the Ecosystem, or equivalent
* Working knowledge of ITIL 4 lexicon and framework
* Excellent written and verbal communications skills
* Excellent customer service skills
* Proficient writing skills
* Must be able to review technical documentation and summaries information for executive level review
* Working knowledge of network operations and IT services
· Must receive a Security+ or any DoD 8140 IAT certification within 90 Days
Salary Range: 90,000-115,000 (Range depends on labor category requirements) - Security+ or any DoD 8140 IAT certified null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.