Job Information
Insight Global Director, IT Operations in Durham, North Carolina
Job Description
The Director of Enterprise Systems Support shall be a systems support resource regarding the selection, implementation, optimization, maintenance and support of systems supporting Peter Millar's information systems. This position collaborates with all groups across IT, along with key customers in marketing, operations, and other departments, to insure the proper monitoring, communication, and uptime of key business applications. The position needs to be familiar with the latest database, software development, and cloud technologies as well as have in-depth knowledge of the latest technologies, processes, enterprise ticketing and service optimizations.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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Skills and Requirements
Bachelor's degree in computer science, CIS, or related field or equivalent relevant experience.
7 years experience managing technology system teams (information systems, hosting systems, etc.), managing a portfolio of technical systems supporting one or more business domains/areas and technical domains/areas, creating programs and supporting project plans, scope documents, business requirements, design, testing documentation and other deliverables within a software development lifecycle methodology 3 years operating, maintaining and supporting a production business system portfolio.
3 years operating, maintaining and supporting a production business system portfolio. Leading a team of Support Technicians finding inefficiencies and drive process improvement to enhance the productivity of all Peter Millar assets.
Organizational management, planning, and implementation (including staffing, employee development, and budget)
Operations and Information Systems team development
Ensure Enterprise Support Systems needs are fully met, while ensuring the foundational processes, architecture, and standards are in place.
Review performance of systems to determine operating costs, productivity levels, and upgrade requirements.
Define and communicate service level agreements, and resource allocation to executive team, department leads, support staff, and end users.
Benchmark, analyze, report on, and make recommendations for the improvement of the ESS infrastructure and ESS systems.
Develop bid requirements for all hardware and software upgrades, review submitted bids for compliance with stated requirements.
Oversee the monitoring, maintenance, development, change management, and support of all hardware and software based on department needs.
Oversee negotiation and administration of vendor, 3rd party system providers / owners, and consultant contracts and service agreements. null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.