Job Information
Insight Global IT Support Tech in Durham, North Carolina
Job Description
The IT Support Technician II will perform a variety of duties supporting Peter Millar's user base, provide tier one support for basic network infrastructure, and act as an escalation point for tier-1 IT Support Technicians. This position is responsible for tier 1 & 2 support and coordinating all advanced issues directly with the IT team and vendors when applicable. The IT Support Technician II will work with the business to coordinate interoperability, customization, and upgrade planning for all application systems. This position will also develop training materials, guidelines, other documentation working with IT and process owners within the business, and train new IT staff performing help desk and deskside support functions. Additionally, the IT Support Technician II will liaise with and assist another IT group.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills and Requirements
Bachelor's Degree in Computer Science or Information Systems strongly preferred
At least 3-4 years of experience in both applications and networking
At least 2-3 years supporting Windows and Mac computers
Experience with office operations, general Windows OS, and Microsoft Office products required
Experience troubleshooting computer and printer hardware issues
Experience working with applications that have a database backend preferred ESSENTIAL FUNCTIONS:
Infrastructure
Provide technical support for Windows and Mac computers - H/W & S/W
Support of remote staff to include VPN troubleshooting
Build new Windows and Mac computers for onboarding and upgrades
Assist in managing the End User Asset Management process
Troubleshoot Windows and Mac OS and application issues
Migrate computer settings and data to new machines for upgrades
Source adapters/peripherals as needed
Perform OS and software updates as needed
Perform antivirus scans/updates and patching
Work with business to develop and maintain asset equipment replacement program
Prepares and maintains appropriate written documentation for systems, infrastructure, maintenance logs, and procedures
Support office phone systems and company-provided cell phones
On call availability
Understanding of basic networking principles
Trains new help desk staff
Applications Maintenance
Provide tier II application support for primary systems with timely resolution
Coordinate advanced troubleshooting with application service providers
Ensure interoperability between and within systems
Champion new application/upgrade projects
Develop and utilize application monitoring tools
Coordinate with process owners to develop and maintain application training documentation null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.