Job Information
Insight Global Field Technician- Greenville, SC in Greenville, South Carolina
Job Description
As a Field Service Technician, you are part of our services support team and your passion for providing exceptional customer service contributes to our world-class elevated level of customer satisfaction. Acting as a first-line response to customers on-site in your assigned territory, you will communicate in an open, helpful, and engaging manner, with your focus being on finding the right solution with your customers.
Digital Field Service Technician, a dedicated technical liaison servicing the customer.
Responding to customer installation, maintenance, and service calls promptly and effectively
Servicing Kitchen Production Systems, including POS, receipt printers, customer payment terminals and back-office peripherals within an assigned territory
Overseeing hardware maintenance, installation, network management, multi-vendor maintenance, and software support
Utilizing your technical skills on products like peripherals, large system printers, enterprise level servers, communications equipment, networks, internet access points, etc.
Performing maintenance repair and system overhauls (like modular swaps and unit replacements)
Managing everything from network faults and traffic, to configuration, security, and remote system access
Logging all customer calls and activity and tracking all expenses incurred in the delivery of services
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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Skills and Requirements
General knowledge of POS and familiarity with network/system management
Familiarity with large servers, mainframe computers, and imaging software
Basic PC skills, basic electronic skills, and some specific hardware and operating system familiarity
One to three years of related experience in a technical setting is preferred
Working knowledge of Microsoft Office Suite, Windows, etc.
Local candidates strongly preferred (this position is not eligible for paid relocation and candidates must be available to begin work promptly in the assigned geographic territory)
High School Diploma or GED (associate degree or higher preferred)
Must be authorized to work in the U.S.
Must be at least 21 years of age null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.