Job Information
Insight Global Desktop Support Analyst in Houston, Texas
Job Description
An employer in Houston, TX is seeking a Service Desk Analyst. This person will be joining a team of 2 and will be supporting around 70 tickets per week. This role will be an even split of 50% phone support and 50% desk side support. He or she will be responsible for handling inbound phone support for their internal corporate employees and commercial locations. They will be handling software and hardware issues related to password resets, adding/removing users via Active Directory, troubleshooting Office 365, Outlook tickets, laptop and printer issues. He or she will also be imaging laptops and PC's. This person will escalate any unresolved issues/tickets accordingly. He or she will also need great communication skills, leadership capabilities and open to a on call rotation working weekends. This role is 100% onsite Monday Friday.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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Skills and Requirements
1+ years of experience in a Service Desk or Desktop Support role
Experience troubleshooting Active Directory tickets for adding/removing users, password resets, and provisioning access.
Experience imaging laptops and desktops as well as troubleshooting hardware issues related to workstations, laptops, printers, and POS systems
Experience utilizing a ticketing system null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.