Job Information
Insight Global Technical Customer Support in Houston, Texas
Job Description
Position is responsible for providing day-to-day technical assistance and support related to operations of computer hardware, software, and network issues with high degree of customer satisfaction, technical knowledge and timeliness either by resolving the issue or by delegating and coordinating efforts of other Information Technology staff in support of 24/7 operations. Provides first response to moderately complex technical support to customers through a variety of support channels, such as but not limited to telephone and email. Records inquiries, repair and service requests, resolves or directs request to appropriate technical area, tracks status and follows up to ensure client satisfaction. Escalates to or consults with senior staff when solution is unclear.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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Skills and Requirements
Associate's Degree or higher
Customer center experience (technical preferred)
Comfortable with hitting assigned metrics
The ability to operate in a fast paced environment with 80-100 tickets/day
Strong interpersonal skills (quick communicator)
Eagerness to grow within the team - Help Desk experience
Healthcare background null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.