Job Information
Insight Global IT Support in Irvine, California
Job Description
On site 5 days a week in Irvine, CA
The IT Support Specialist is to provide expert-level support to client end user environments. This is an onsite support role, no work from home. As a skilled specialist, completes tasks in creative and effective ways. Works on assignments requiring considerable judgment and initiative. Understands implications of work and makes recommendations for solutions. Determines methods and procedures on new assignments. You must have 2+ years demonstrable skills & experience as a Level 1-2 service desk technician in a corporate environment.
You will be responsible for:
Delivering exceptional customer service. You will perform the installation, repair and preventative maintenance of personal computers and related systems. Assists in determining suitable software to meet user requirements. Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) computers. May assist Network Administrator or other IT team members. New user desk setup/take down -- monitors, docking station, cable wiring...etc. Computer equipment maintenance -- Hardware/software update and clean up. Mobile phone distribution and support with mobile device management software.Hardware shipment receiving and distribution -- Keyboard, mouse, monitor, printer, docking station...etc. Hardware troubleshooting -- Keyboard, mouse, monitor, printer, docking station...etc. Hardware inventory management. Network troubleshooting -- network ports, ethernet cables. Software troubleshooting. Manage work queue in company ticketing system. On-call support for afterhours and weekends. White glove service for executive team. Additional tasks as assigned by the IT .
Pay Range-: $20-$29/hr
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills and Requirements
On site 5 days a week in Irvine, CA
-2-3 years experience as a desktop support tech/ IT support specialist level 1-2
-Focus on supporting Windows 11 upgrade, PC imaging, and inventory management.
Experience with Windows 7, 10, & 11
Experience with MacOS and iOS
Experience with Microsoft 365 (Outlook, Word, Excel, Teams, OneDrive, etc.)
Experience with Active Directory, Azure AD, Intune, SCCM
Experience with ticketing systems
Experience with computer imaging.
Experience with video conferencing systems.
Experience with security software such as Multi-factor authentication, Antivirus, web filtering, encryption, etc.
Good verbal and written communication skills
Professional and courteous demeanor and attire -A+, Network+, and MCP certification null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.