Job Information
Insight Global Seller Success Specialist in Irving, Texas
Job Description
Seller Onboarding and Growth
* Help build a seamless process for handing off new storefronts from the Seller Acquisition team
* Support new Sellers as they create their first listing and grow their catalog
* Help Sellers progress from first sale to continuously growing revenue
* Work with leadership on scaling the onboarding experience, from product to CRM to communications
Seller Training and Enablement
* Become a master at the company best practices and effectively communicate that to sellers, one-to-one and one-to-many
* Share and receive insights across team members for optimal business and technology strategies
* Build automation into your workflows to work as effectively as possible
* Develop feedback for the Product team on how to simplify and improve seller tools
Seller Relationships and Reporting
* Give the company a competitive advantage by building deep, lasting relationships with Sellers
* Understand the Seller mindset and anticipate the needs and preferences of the Seller market, communicating this across the organization
* Build reporting in Salesforce to apply quantitative rigor to your decision-making and best practices
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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Skills and Requirements
* 3+ years of professional non-internship experience in tech / e-commerce business or sales development
* Experience in pulling data and ability to use data to drive decision-making
* Experience and passion for building ground up, nascent business models/functions/products/services
* Expertise in defining and driving customer success, and product/program management frameworks & methodologies
* Proficient in Microsoft Office, especially Outlook and Excel
* Customer-obsessed with high-quality standards for delivering a differentiated customer experience * Bachelor's degree in Business, Marketing, Merchandising, Communication, or related
* Proficient in Salesforce null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.