Job Information
Insight Global Senior Dialer Manager in Kennesaw, Georgia
Job Description
This role oversees Dialer administration & functionality, optimizing dialer strategy, optimize scheduling, oversee, and provide productivity reporting for over 400 Associates. Duties include but are not limited to ensuring front line managers are effective in overseeing and effectively managing their team's ability to monitor and surpass KPI's including inbound service level, abandon call rates list penetration, scheduling, adherence to schedules, dialer campaigns, contacts per paid hour and contact strategy
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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Skills and Requirements
* Bachelor's degree in business or computer science field
* Minimum 5 years of related call center technology and previous team leadership experience in a high-volume contact center; Prior collections experience preferred.
* Ability to provide leadership, direction, and support for a 6-day week operation.
* Working knowledge of CMS reporting and scheduling software programs
* Ability and willingness to lead change and drive accountability through sound change management.
*genesys or experience null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.