Job Information
Insight Global Field Support Technician (Los Angeles) in Los Angeles, California
Job Description
What will you work on?
The successful candidate will be responsible for installing, maintaining, and troubleshooting hardware and software systems, as well as assisting with networking and communication issues and all other duties as assigned.
How will you create impact?
Install, configure, and troubleshoot systems: Set up and maintain hardware and software systems, including servers, desktops, laptops, printers, scanners, videoconference equipment and mobile devices. Resolve any technical issues that arise during installation or daily use.
Provide technical support: Offer prompt and efficient technical assistance to end-users in various settings, including on-site, remote sites, remote users, and at trade shows as required.
Provide Audio Video Support: Offer prompt and efficient support for Large Meetings, Conferences and trade shows as needed.
Network support: Assist with the setup and maintenance of local area networks (LAN), wide area networks (WAN), and wireless networks. Troubleshoot network connectivity issues and assist in the configuration of routers, switches, and firewalls.
Issue diagnosis and resolution: Identify and resolve technical issues related to hardware, software, and network systems. Provide guidance and step-by-step instructions to end-users for problem resolution.
User training and support: Conduct training sessions for end-users on various applications and systems. Respond to user inquiries, providing guidance and troubleshooting assistance in a professional manner.
Documentation and reporting: Document support requests and resolutions in a ticketing system. Maintain accurate records of hardware and software inventory. Generate reports on support activities and system performance as required.
Collaboration with IT team: Collaborate with other IT team members to resolve complex technical issues, escalate problems when necessary, and contribute to ongoing IT projects and initiatives.
Stay updated with technology trends: Keep up-to-date with emerging technologies and industry trends in the IT field. Share knowledge and insights with the team to enhance the overall IT infrastructure and support services.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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Skills and Requirements
What are your skills and experience?
3-5 years' experience Field Support Technician
Working with Hardware - really comfortable fixing and repairing windows and mac
Mac knowledge is a bonus
Strong customer service skills
Relevant industry certifications such as A+, Network+, MCSE, or CCNA are advantageous.
Proven experience in installing, configuring, and troubleshooting hardware and software systems.
Experience with network setup and troubleshooting, including LAN, WAN, and wireless networks. null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.