Job Information
Insight Global Medical Assistant (Call Center Representative) in Los Angeles, California
Job Description
An employer is looking for a Medical Assistant to work in a call center environment in the Beverly Hills, CA area. This individual will be cross-trained on their two departments - the clinical care team and the virtual evolution team. This person will be primarily responsible for answering inbound calls on the clinical care team where they will be registering patients, scheduling appointments, entering insurance information, referral statuses, assisting calls about test results, imaging, and taking notes of patient symptoms. This person will also be backup coverage for outbound calls on the virtual evolution team where he/she will be calling patients 1-3 days before their virtual doctor appointment to "virtually room" the patient by prepping charts with patient reported information. This will be for PCP and multiple specialty clinics in the area. This position is fully on-site for some of the training (typically 2-3 months depending on performance) until it goes fully remote.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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Skills and Requirements
-2+ years experience as an MA working in acute or ambulatory settings (not including Covid Clinics)
-HS diploma or GED equivalent
-MA Diploma or Certificate
-Front and back-office experience -Experience in a call center environment
-Bachelor's degree
-Experience in outpatient/ambulatory environments null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.