Job Information
Insight Global Network Analyst in Louisville, Kentucky
Job Description
Our client, an American steakhouse chain, is seeking a Network Analyst to join their team of 5 and assist with a backlog of networking related initiatives. The responsibility of the Network Analyst will be to troubleshoot issues over the phone with onsite technicians for their stores and assist with tickets via ServiceNow ticketing system. The Network Analyst will assist the onsite technicians install TPL Link switches in the store (sometime using the existing switches, sometimes 2 new pre-configured switches), install pre-configured Remote Manage UBS systems to turn on/off outlets, and support tickets related to circuit/load issues, contacting a site manager or local technician, identifying issues with a modem, and troubleshooting modems as needed. There are roughly 10-15 inbound calls per store, the team will provide training to the Network Analyst prior to taking the inbound calls on their own. The ideal candidate is a self-start, passionate about networking, and eager to learn.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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Skills and Requirements
* 1-3 years of networking experience
* Experience troubleshooting switches
* Strong customer service experience with the ability to provide over-the-phone support * Network+ certification
* ServiceNow ticketing system null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.