Job Information
Insight Global Executive IT Support in Miami, Florida
Job Description
We are searching for a professional, energetic and extremely well rounded IT technologist to join an elite and white glove service Executive Support team. This team is responsible for supporting C level and Executive individuals locally and across multiple locations nationwide. He or she will need to be onsite in downtown Miami 5 days a week. The current team is comprised of 3 other individuals providing top level support and they are looking to add one more team member. This individual must have an extensive IT troubleshooting background specifically with Windows and MAC OS, laptops, PCs, video conferencing systems (Microsoft Teams, WebEx, Zoom, etc), mobile devices and peripherals. He or she should have an in depth understanding of how to troubleshoot Outlook, networking, printers, imaging and must be able to learn quickly. We are looking for an individual who can think on his or her feet and who has a curious and analytical mindset. He or she should be able to look at a problem and come up with new and improved ways of solving that issue for the Executive. He or she must also be able to stay calm in high pressure situations and be used to handling VIPs and their support staff. This team also troubleshoots a fair amount of video teleconference issues, wireless and wi-fi access, along with Office365 issues. We are looking for a team player and also someone who can thrive in a sometimes chaotic environment.
Pay Rate: $50-58/hr
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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Skills and Requirements
5+ years of experience within IT Support
White glove support experience
Experience troubleshooting video conferencing systems (Microsoft Teams, WebEx, Zoom, etc)
Troubleshooting experience with Windows 10/11, MS Office, Printers, Active Directory, network protocols, etc.
Experience troubleshooting mobile devices (iPhones/Androids)
Extremely polished and able to deliver white glove service under pressure - Experience with Intune for mobile
Experience with Crestron and/or Biamps for video conferencing
Experience supporting C-level executives null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.