Job Information
Insight Global Zendesk Call Center Specialist in Nashville, Tennessee
Job Description
Ability to work Central Time Zone, Monday-Friday 8:30 am- 5:30 pm Central Time (2, 15 minutes breaks paid and 1 hour lunch unpaid break) - Calls will be coming in from 8-5
The Customer Support team will be handling calls regarding information on the application process and requirements, employers can reach out and then the next phase it will be handling questions from employees
The Workforce Incentive Payment Program is designed to assist employers in providing bonuses to their employees.
Employers, rather than individual employees, are responsible for applying for the incentive payments.
The incentives are intended to be passed on to the employees as bonuses.
A significant number of employers, approximately 12,000, are eligible to participate in this program.
The application process may require specific information about each employee and how the funds will be used for workforce incentives.
It is important for employers to fill out the application form completely to ensure timely approval
Log tickets for each call and follow up on the status
Provide phone support and email support using Zendesk
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills and Requirements
Zendesk call center software experience
- 3-5+ years Call Center Experience (multitasking - taking information over the phone and entering into a system)
- Bachelor's or Associates degree preferred or Highschool diploma + 3 year's relevant work experience
- Active listening skills and great communication
- Experience walking customers through application process or troubleshooting
- Experience working in a remote or hyrbid setting - self sufficient - Bilingual in Spanish & English
- Lead or Supervisor experience
- Experience with SharePoint
- Human Services or government background
- Experience with eligibility review or grant review of applications null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.