Job Information
Insight Global Customer Service Representative in Orlando, Florida
Job Description
Insight Global's client is looking for a Customer Service Representative to join their team in Orlando. This person will manage the entire customer journey from onboarding to ongoing support, serving as the primary contact between the customer and the company. Your daily duties will include responding to customer inquiries and resolving issues promptly, tracking the delivery of necessary parts for service requests, and ensuring products are processed and shipped on time to meet customer expectations. You will also be responsible for monitoring customer satisfaction and success metrics, maintaining strong client relationships, and addressing any issues needing resolution. Additionally, you will coordinate customer service needs with other departments to ensure effective service delivery, schedule work completion based on parts delivery, and perform data entry tasks. This position requires exceptional verbal and written communication skills, the ability to multitask and prioritize, proficiency in MS Excel, and the capacity to work independently under pressure. Pay range is $15-$18 an hour.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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Skills and Requirements
1+ years of customer service or related experience.
Proficient in Microsoft Excel basics.
Ability to problem solve and work independently.
Written and verbal communication skills. Experience processing work orders at a high volume. null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.