Job Information
Insight Global Reservation Software Support Specialist in Phoenix, Arizona
Job Description
A large enterprise is looking to add 2 additional Reservation Software Support Specialist to their team. This team is responsible for all Restaurant Operations Support inquiries for all clients that utilize their software. This individual will be responsible for conflict resolution and requires assisting customers through user experience troubleshooting, first time system usage, implementations, and standard customer service support.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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Skills and Requirements
Restaurant Industry experience
Restaurant Technology experience utilizing event, reservations or serving platforms including but not limited to RESY OS, Open Table, Yelp Reservations, Eat App, The Fork, Restaurant 365, etc.)
Customer Service Experience Previous software troubleshooting call center experience
RESY OS experience in any capacity null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.