Insight Global Jobs

Job Description

NOC Technician Job Description:

Shifts: The FiberNet NOC operates on a 24x7 basis and NOC staff monitor the network on a three-shift schedule. Staff are expected to work any shift as assigned.

- Sun -- Thursday 6am -- 3pm

- Sun -- Thursday 2pm - 11pm

- Tue -- Saturday 10pm -- 7am

Work Duties:

- Montgomery County is seeking experienced NOC Engineers to support a 24x7x365 enterprise operations center.

- Staff will support a 24x7 FiberNet Network Operations Center (NOC) serving Montgomery County Government Departments and County Agencies including Montgomery County Public Schools, Montgomery College, Washington Suburban Sanitation Commission, Washington Metropolitan Park & Planning Commission and Housing Opportunities Commission.

- Duties focus on the overall operation of the County's FiberNet composed of over 600 miles of optical fiber, 1200 Cisco switch/routers, Aruba 802.11 Access Points and all supporting infrastructure.

- Other network topologies include Passive Optical Network (PON) sites and Dense Wave Division Multiplexing (DWDM) sites.

- The NOC Engineer will be responsible for monitoring network dashboards, analyzing problems, troubleshooting incidents, coordinating and reporting all operational information concerning the enterprise network infrastructure.

- The successful applicant will serve as an on-duty and on-call technical resource to resolve complex issues and support staff for network related issues.

- There may be shifts where you will be the sole engineer and you must be able to calmly multi-task, apply critical thinking, and perform duties efficiently.

- Staff must be capable of responding to network faults and supporting service provisioning & delivery in FiberNet.

- Acceptable candidates must be available to work in the following two capacities: NOC Engineer and NOC Field Technician. It is expected that most time will be spent working as a NOC Engineer with time out of the rotation to work closely with associates on service delivery and problem resolution in the field.

Conversion Salary Range (conversion not guaranteed): $50k - $60k based on experience

Pay Rate Range: $24/hr - $28/hr based on experience

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

Education + Work Experience Requirements:

- 2+ years of related Cisco NOC work experience

- 3+ years of customer facing support in an Enterprise IT environment

- Bachelor's Degree

o 4 year Degree can be substituted for 4+ years of related work experience

NOC Staff Requirements:

* 2+ years of Cisco Network routing and switching knowledge & experience

* Hands on experience with the configuration, deployment, and operational support of Cisco routers and switches (CCNA preferred), 1+ year

* Experience providing customer-facing support in an Enterprise IT environment, 3+ years

* LAN physical layer knowledge and experience -- Cable Types CAT 3, 5 & 6 standards

* Experienced in the use of Enterprise IT ticketing applications such as Remedy, ServiceNow, etc.

* Perform basic troubleshooting techniques to resolve network problem resolution & trouble shooting

* Understand these protocols and services: ARP, IP, UDP, TCP, DHCP & DNS, VLAN, NTP, SNMP, WLAN

* Be competent in the use of Microsoft Office suite of applications

* Must be able to operate a Network Management System (NMS) console to respond to messages received from the FiberNet NMS

o Responses may include

 Diagnose and triage network incidents/outages & performance problems

 Document triage within trouble ticketing system

 Communicate professionally and clearly with customers, vendors, County IT staff, and carriers

 Problem escalation to senior staff

* Maintaining network situational awareness and respond to alarms & communications in a real time manner

* Must be able to communicate status information with the NOC Manager and senior management when requested Pluses:

- CCNA Certification

* Knowledge of Cisco routing, switching & firewall platforms, 2+ Years. (CCNA certification)

* Network Management Systems experience (Sitescope, StatSeeker, Solarwinds Orion)

* Network problem resolution & trouble shooting using IP based tools and Wireshark

* Experienced in the support of VoIP telephony

* Able to read blue-prints, schematic drawings, system and electrical

* Able to produce network drawings using Microsoft Visio

* Experience with controller based 802.11 wireless networking null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.