Job Information
Insight Global Sales Support Specialist in San Francisco, California
Job Description
Insight Global is looking for an Order Support Specialist with an interest in developing a diverse skill set and working cross-functionally at a fast-growing IoT company. In this role, you will be working closely with the On-Site Sales Team supporting with the administrative and back-end work to free time for the day-to-day sales growth. You will be helping process order add-on's, adjustments to orders, additional product processing, and much more. We are looking for someone who has a good understanding of time management, organization, and overall strong attention to detail.
In this role, you will:
· Partner with the AE2/AE3 team to manage add-on orders, upfitter requests, invoicing needs, and unit tagging for existing customers
· Serve as an internal liaison, leveraging cross-functional relationships with Sales Operations, Finance, and Customer Success to provide comprehensive deal support
· Collaborate with internal stakeholders to resolve complex issues, identify process improvements, and support best practices
Gain hands-on experience with Salesforce, NetSuite, and internal platforms
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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Skills and Requirements
· 1-3 years of professional work experience and/or a bachelors degree
· Experience processing high volume of support ticket requests (team is currently collecting close to 1,100/ week) including order add ons, order cloning, and order splitting
· Must have experience working within Salesforce
High attention to detail and proven ability to work in a fast-paced environment with strong communication skills, both written and verbal · Previous experience working within a ticketing system like Zendesk or NetSuite
Experience working as a Customer Support Coordinator supporting all internal Sales Teams on ticketing requests null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.