Job Information
Insight Global Technical Support Engineer (Remote EST hours) in San Francisco, California
Job Description
A company that specializes in payment tokenization is looking for a Technical Support Engineer to join their team for a contract role that will hopefully lead to longer extensions as well as a potential full time opportunity. This role is open because they need help with someone on Paternity leave but the team is growing which is opening up the opportunity for a long contract. Right now the team has 3 TSE's in the US, 4 in Europe and 1 in India. This candidate has to be okay working in the EST to balance the teams coverage. The main product is a proxy that is similar to an API. 80% of the work are tickets and most of their companies use salesforce. Tickets are long and in depths, the average amount of tickets completed by one person per month is 50. Most of these are not down over the phone but if there are issues you may need to call the client to discuss the details. You will be asked to be on call 1 weekend per month and usually its 1-2 cases per month on the weekend and only for urgent cases. For the interview process you will have a call with the manager, then a tech screening and a final with the Director. This process will go pretty quick because the client is looking to hire this person asap.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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Skills and Requirements
Scripting knowledge - must be able to read code and make edits as needed. Other Scripting languages will work but Python is preferred
Strong network familiarity, OSI Model, proxy/APIs etc.
3-5 years of total experience
Strong customer service
Ability to work in EST Related certifications
Higher education null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.