Insight Global Jobs

Job Description

An employer is looking for a Desktop Support Technician/IT Generalist for a contract possible hire opportunity based out of Tampa, FL. This individual will cover the IT issues between 2 locations and will provide over the phone support to the employees and work out of a ticketing system to resolve any incidents. On a daily basis they should expect to resolve up to 12 tickets however some of those tickets can vary from how long it takes to resolve them. For a candidate to be successful in this role they must have a strong technical aptitude where they can work software incidents (60%) and hardware issues (40%). They also must have strong communication and customer service skills since they will be working with users hands on at the corporate HQ. While this role is technically the level 3 support, sometimes customers will come up to this individual and ask them to fix their technical issues however the ticket would ideally go through the help desk, then level 2 then to them but that rarely happens. This client is also looking for a candidate with a go-getter personality and high patience skills since they will be working with individuals who need their computer issues resolved immediately. During their spare time, they can also assist the other team members who are remote with the ticket que. Targeted pay for this role is between $24-29/hr.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

-Enterprise level support experience -- this company has 55k+ users, 18k+ computers, and 3k total sites.

-2+ years of experience troubleshooting hardware (thin clients), software, network printing, Microsoft product support, and VPN's

-Preferred to have Comp Tia A+ Certification completed, or currently on way to completion

-Experience with computer imaging -- SCCM/Altiris/Intune preferred.

-Network Printer configurations, alignments, and troubleshooting

-Enterprise ticketing system knowledge -- Service Now preferred.

-Remote desktop support tools knowledge -- Bomgar preferred. - Net+ certification

• ServiceNow knowledge

• Managed Service (MSP) Background

• Experience troubleshooting pharmacy software applications null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.