Job Information
Insight Global Exam Greeter in Toronto, Ontario
Job Description
Insight Global is looking for an In-Person Exams Greeter to play a pivotal role in managing the check-in and examination process for candidates appearing for in-person exams. They will also be responsible for taking calls to book or modify customers exams, and will need to up-sell services at this time. As the first point of contact for exam candidates, the Greeter will provide a welcoming and organized experience, ensuring a smooth and efficient examination process.
Responsibilities:
Candidate Check-In: Greet exam candidates warmly, verify their identification and registration details, and provide instructions for the examination process.
Admission Control: Monitor and manage the flow of candidates to ensure a controlled and orderly check-in process.
Address Inquiries: Respond to candidate inquiries regarding examination procedures, policies, and general information.
Document Management: Collect and organize necessary documentation and forms from candidates as required for the examination process.
Troubleshooting: Act as a resource to address minor technical issues and concerns that candidates may encounter during check-in.
Ensuring Compliance: Strictly adhere to all security protocols and examination policies to maintain the integrity of the testing environment.
Test Materials Management: Assist with the distribution and collection of examination materials, ensuring proper handling and confidentiality.
Facility Setup: Support the preparation and arrangement of the examination room to accommodate candidates and maintain a conducive testing environment.
Post-Exam Procedures: Assist with post-examination procedures, including candidate sign-out and related administrative tasks.
Customer Service: Provide excellent customer service to create a positive experience for exam candidates.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills and Requirements
High school diploma or equivalent.
Excellent communication and interpersonal skills to interact professionally with candidates.
Strong organizational skills with an attention to detail.
Ability to remain calm and composed in a fast-paced and high-pressure environment.
Familiarity with administrative tasks and computer skills is an asset.
Prior experience in a customer service or similar role is preferred. - Financial Acumen null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.