Job Information
Insight Global L2 Support Specialist (Teams Voice) in Toronto, Ontario
Job Description
As an integral part of our Workplace Technologies team at CIBC, you'll be supporting end-user voice and networking solutions. Your primary responsibilities will include L2 operations and support for Teams Voice. Additionally, you'll actively participate in the on-call rotation, ensuring seamless communication for our organization.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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Skills and Requirements
The candidate must possess experience in a Level 2 (L2) support role and be actively seeking a similar position.
Required experience in supporting Cisco Unified Communications Manager (CUCM).
The applicant should have some networking knowledge applicable for troubleshooting purposes.
It is essential for the candidate to have a good personality, remain composed under pressure, be friendly, and work well in a collaborative environment. * Preferably, some experience in supporting teams voice.
Experience with Poly phones will be considered helpful.
Familiarity with Oracle Session Border Controller (SBC) products or similar technologies (such as CISCO Cube or Audiocodes) will be viewed as an advantage.
Fluency in French would be highly advantageous but is not mandatory. It would be ideal for the candidate to speak French when they go live. null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.