Job Information
Insight Global Service Desk Analyst in Toronto, Ontario
Job Description
Day-to-Day
- Virtual Service desk on Zoom
- Take in tickets and triage or escalate them
- Attempt to resolve issues in the first 15 minutes of in-take
- Walk-up requests (in office)
- Removing security
- Onboarding and offboarding
- Fielding calls
- MFA sign-on
- O365 support
- No hardware fixing component
- 75% on Windows software and 25% on Mac software
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills and Requirements
Must Haves
- 3-5 years of Service Desk Analyst Experience
- Experience with ServiceNow and Windows software
- GREAT comm and customer service
- Strong understanding of ITIL is a bonus Plusses
- O365, Azure
- Ability to work in fast-pace environment
- Ability to multitask
- Strong soft skills null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.