Job Information
Insight Global Incident/Problem Manager in Westfield Center, Ohio
Job Description
Insight Global is seeking an Incident/Problem Manager for a large Insurance company near Cleveland, OH! They will be working on the IT Service Management organization responsible for incident and problem management practices. They will be working in Easy Vista service tool helping to analyze incident data, track and document incident data across the organization including US Specialty group data. Additionally, managing problem queues, Incidents (break-fix), and root-cause analysis. Looking for someone to reinvigorate their problem management practices by ensuring that in cases where incidents have occurred, root-cause analysis tickets have been submitted as well for larger incidents. Complete full checklists to best of ability and in-depth tickets.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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Skills and Requirements
- 3+ years experience in service management
- 1+ year in problem management
- Root-cause analysis and attention to detail
- Ability to communicate with non-technical people.
- Experience with ServiceNow, Easy Vista, Splunk, or similar service desk tools
- Business Continuity in terms of backup and support for disaster recovery - ITIL certification (V3 or V4)
- Associate or bachelors Degree null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.