Job Information
Insight Global Service Manager in Woonsocket, Rhode Island
Job Description
Insight Global is seeking an experienced Service Manager/Systems Analyst for a Fortune 500 Healthcare company. This resource will Oversee, facilitate, and administer ITIL based service support and/or technical account management in the coordination of incident ownership and customer management. Responsibilities include the management and oversight of service delivery processes, which may include incident management, problem management inclusive of RCA facilitation and management, request management as well as technical resolution management. This will also include communication at various levels during service engagements from tactical (incident based) to strategic (proactive problem management). This position will sit fully remote! Compensation Range from $40-$55/hr based on years of relevant experience!
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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Skills and Requirements
- 7+ years as a Service Manager
- Proficiency with ServiceNow
- Experience processing issues and then facilitating process related meetings such as, incident governance and review, Problem Review Board and Root Cause analysis coordination
- Experience with the standard processes for ITIL core functions such as Incident Management, Problem Management, SLA Management
- Experience Presenting operational and service level reports and explaining service level support available to internal customers
- Knowledgeable with Mainframe, COBOL, VSAM environments null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.